Inside Sales Representative

Position Responsibilities:

Inside Sales Representatives (ISRs) market the complete line of Business Solution Group (BSG) products to business customers. Activity is a result of inbound referrals from the Business Sales Center and BSG websites (60%) as well as outbound marketing campaigns (40%). Responsible for managing the activity of inbound and outbound calls to deliver the complete line of Verizon voice, data, video, IP and Voice/Data CPE products. Resolves customer issues to ensure customer satisfaction. Responsible for needs analysis, creating custom proposals, RFPs, accurate pricing and network configuration for network and voice/data CPE.

• 80% Proactively managed the attainment of annual revenue through the execution of a sales plan in adherence to Verizon’s Standards of Performance (SoP). Accountable for balanced sales performance across the voice, data and affiliate bucket, which ranges from low complexity POTS and Centrex service through to Verizon’s high-complexity data offerings such as Voice-over-IP (VoIP), Private IP (PIP), and SONET. Retain existing Verizon revenues through successful solution selling skills.

• 10% Provide entry-point support for complex issues for unmanaged customers. Interfaces with and is proficient using One Source for account planning and order initiation.

• 10% Maintains levels of expertise in customer and marketing product knowledge, pricing and tariff options via on the job training and seminars.


Required Skills:

• A minimum of 1 year of proven inside business to business sales experience.
• A minimum of 1 year of call center experience
• Excellent organizational skills.

Desired Skills:
• Degree (2 or 4 year) is strongly preferred
Additional Information:

First Consideration will be given to those with a minimum of a 2 year degree