Telephone Account Manager I
Position Responsibilities:
Consultative inside sales position managing a module of
approximately 350 customers with an average annual telecom spend per customer of
around $8,900. Focus is primarily on retaining and up-selling the existing
customer base. Responsible for creating and owning ongoing relationship and
managing the activity of the account team including the Sales Engineer,
Implementation Specialist, Billing specialists and Vendor Partners to deliver
the complete line of Verizon voice, data, video, IP & CPE products. Resolves
customer issues to ensure customer satisfaction. Responsible for territory
account planning and forecasting as well as creating accurate pricing and
proposals. The primary sales activity for this role will be farming.
90%
• Designs, proposes and sells integrated voice, data, LD,
CPE and internet solutions and value added application packages to existing base
of medium business market customers via telephone based selling.
• Independently manage approximately 350 accounts to retain
customer base and increase revenue. Partners with customer to understand their
business to determine present and future needs in a consultative selling
approach.
• Meet/exceed revenue objective (and Standards of
Performance as reviewed with manager on a monthly/quarterly basis) consisting of
moderate-lower complexity services (voice/data CPE, legacy voice services,
integrated voice and data, data networking, and internet access).
• Exceeds customer expectations in the area of quality
account management and customer service.
• Interfaces with and is proficient using Account Planning
and Order Entry systems (OneSource)
10%
Responsible for all continued improvement/ongoing education
as it relates to technical, applications, sales and systems training including
completing competency tests.
Required Skills:
• Bachelors degree or a minimum of 1 year of proven
business to business sales experience.
• Excellent organizational skills.
Desired Skills:
• Degree (2 or 4 year) is strongly preferred
Additional Information:
First Consideration will be given to those with a minimum
of a 2 year degree